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Hardware, networks, productivity — IT advice from 27+ years in the trenches.
Having backups is not the same as having a disaster recovery plan. Here is the difference, and what it actually takes to get back online fast.
Adam Gleason
5 min read
Most small businesses patch whenever someone remembers. Here is a simple patch management schedule that closes the gaps attackers look for.
Ammon Gleason
The honest math on when hiring in-house IT beats a managed provider, and when it doesn't.
4 min read
A plain-English breakdown of what managed IT actually covers for a 10 to 50 person company, what it costs, and how to tell if you're ready for it.
An AI agent doesn't just answer questions — it takes action, using your tools to finish multi-step work. The real difference between a chatbot, an assistant, and an agent; the three SMB jobs where agents earn their keep today; and the honest list of where they still fail.
7 min read
Windows 10 support is over and the safety net runs out this October. Here is a calm, practical plan to migrate before it bites you.
Microsoft confirmed Windows 11 continues through at least 26H2 — no Windows 12 this year. But Office 2021 and Windows 11 24H2 both hit end of support October 13. The planning starts now.
3 min read
The mistakes that look cheap on day one and cost you for the next five years.
2 min read
